SNOC INCIDENT.PROBLEM COORDINATOR 135 views

Job Expired

Responsibilities:

  • Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix.
  • Notifies participants in the Incident and Problem Management process when standards and procedures are not being followed.
  • Reroutes misdirected incidents and problems which have not been handled in a timely manner.
  • Identifies incidents and problems which need special attention or escalation.
  • Acts as an escalation focal point for all roles involved in the process.
  • Carry out tasks assigned by the team manager, which help to prevent potential incidents.

Skills:

  • Notifies participants in the process when standards and procedures are not being followed.
  • Oversees creation and availability of process reports and analyzing reports.
  • Oversees completeness and integrity of information collected to conduct daily operations.
  • Establishes measurements and targets to improve process effectiveness and efficiency.
  • Willingness to work in a 12-hour rotational shift roster. Shift roster will be decided by team manager

More Information

  • This job has expired!
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Job Expired

Responsibilities:

  • Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix.
  • Notifies participants in the Incident and Problem Management process when standards and procedures are not being followed.
  • Reroutes misdirected incidents and problems which have not been handled in a timely manner.
  • Identifies incidents and problems which need special attention or escalation.
  • Acts as an escalation focal point for all roles involved in the process.
  • Carry out tasks assigned by the team manager, which help to prevent potential incidents.

Skills:

  • Notifies participants in the process when standards and procedures are not being followed.
  • Oversees creation and availability of process reports and analyzing reports.
  • Oversees completeness and integrity of information collected to conduct daily operations.
  • Establishes measurements and targets to improve process effectiveness and efficiency.
  • Willingness to work in a 12-hour rotational shift roster. Shift roster will be decided by team manager.
  • This job has expired!
Share this job
Connect with us
Contact Us

CONTACT US

Raffles Boulevard, Marina Square,

#03-308, Singapore 039594

Tel: +65 65898400

info@experdex.net

www.experdex.com

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